Service standards of the medical division
CUSTOMER EXPERIENCE TRANSFORMATION PROGRAM
Like many others in the industry, the Sanatorium may face challenges in terms of sustainable sales growth. The reason for these problems is the decrease in the efficiency of the contact area specialists, as well as the increasing demands of the audience focused on high quality services. With increasing customer awareness, competitive advantage is achieved not only through product offering and price, but also through building trust with patients within departments.
The goal of the service transformation, which includes the standardization of the key principles of patient care of the Medical Department of the Sanatorium and the development of the team's leadership potential, is to build client-centric communications and competitive positioning. The service standards offered by Khomutova & Partners are focused on the excellent quality of the services provided and building trusting relationships with a solvent, demanding audience. Moving to a patient-centered service business model means interacting with everyone based on a deep understanding of their customer experience, individual desires, needs, motives, barriers, visions and challenges.
Our goal is to set the course for building long-term relationships of trust with the target audience. The purpose of the Service Standards of the Medical Division is to implement a service model focused on the client-patient and based on unchanging trust and loyalty. Confidential relations with the clients of the Sanatorium and the highest quality of the services provided are becoming more and more in demand in the health services market.